At Plastic Surgery Studios, it’s our mission to satisfy all our clients, and we go above and beyond to over-deliver. However, if you are unsatisfied with our service, please don’t hesitate to contact us regarding a refund. In most cases, we will award you a full refund for any work that we have not performed. In very rare cases, we do reserve the right to reject any refund request(s) as it pertains to our various services.
If for any reason you are not 100% satisfied with the level of service and expertise provided, do not hesitate to contact us and let us know. We will require an exit interview to occur prior to issuing any refund. If a refund is found to be in order, all work that hasn’t been performed is eligible for a refund. Please note that you are not eligible for a refund of any work already performed.
Should you decide to discontinue our services, you will be charged a 25% administrative/project management fee. The 25% administrative/project management fee only applies to the most recent payment made. Please note all payments made and hours worked are considered to be fulfilled as a result of you moving from one project to another. If Client’s payment was made using a credit card, Plastic Surgery Studios shall retain an additional 6% to cover the credit card service fees.
If, for any reason you are unresponsive to requests for information for more than 14 days, you will not be eligible for a refund. We work unbelievably hard to ensure clear and transparent communications, and we respectfully request that you do the same. If at any point you are not 100% satisfied, please let us know immediately, and we can easily adjust to better serve your specific needs or cancel all remaining services.
If you have any questions or concerns regarding the Refund Policy previously described, please contact us using the information below.
8659 Haven Avenue, Suite 200, Rancho Cucamonga, CA 91730
Last Edited on March 2, 2021